OUR FEBRUARY EVENT

Consumer Affairs - your rights & responsibilities

Chris will talk about the rights of business and consumers under the Australian Consumer Law and Fair Trading Act on a range of goods and services. Below is a list of some of the topics that will be will covered. 

SBWN Members on the night are welcome to ask questions in relation to their business and can also contact Chris via phone or email following the presentation.

This event will be a fabulous opportunity for a robust Q&A. Start lining up your questions now!

Guarantees, warranties and refunds

• Goods covered by guarantees
• Services covered by guarantees
• Consumer guarantees
• Receipts and itemised bills
• Damages and compensation
• Change of mind
• 'No refund' signs
• Uncollected goods and vehicles

Vouchers, gift cards and lay-bys

• Gift vouchers and gift cards
• Group buying and daily deals
• Lay-bys

Contracts

• Unfair contract terms
• Carpet and curtain businesses
• Health and fitness centres
• Mobile phone providers
• Vehicle hire businesses
• Tourism businesses
• Recreational businesses

Advertising and promotions

• Information standards
• Multiple pricing
• Misleading or deceptive conduct
• False or misleading representations
• Country of origin claims
• Cash-back, free trials and bonus offers

Door-to-door sales and telemarketing

• Door-to-door sales
• Telemarketing
• Harassment and coercion
• Referral selling
• Unsolicited supplies
• Unsolicited consumer agreements
• Pyramid schemes

Product safety

• Information on curtain and blind cord safety, banned or recalled products and product safety standards and regulations

About our venue...

The Cottage Restaurant at the Inlet Hotel

Above: The Inlet Hotel's Cottage Restaurant in Inverloch will be looking after us for our February Dinner Event.

Image at top: A scene from the popular TV Series, The Checkout which highlights the modern consumers desire to know their rights.